FAQ

General Questions

Q: What services does Apex Furniture Refinishing offer?
Apex Furniture Refinishing offers a wide range of services including paint stripping, door and baseboard stripping, refinishing with new stain or paint colors, antique and modern furniture restoration, and reupholstery. We also specialize in painting wicker and bamboo chairs, as well as restoring individual furniture components when needed.

Q: Where is Apex Furniture Refinishing located, and what are your operating hours?
We operate by appointment only. Please contact us to schedule a time to meet at our office or workshop.

Q: How can I contact Apex Furniture Refinishing for inquiries or estimates?
Our contact information, including address and phone number, is listed on our website and Google Business profile. Feel free to call or email us with any questions or to request an estimate.

Q: Do you provide services for both residential and commercial clients?
We primarily serve residential clients but do occasionally work with commercial customers—typically for office furniture or upholstery restoration projects.

Q: What is the background and experience of the owner, Asim Qureshi?
Asim Qureshi has over 30 years of hands-on experience in furniture restoration. He has experience working in the hospitality furniture restoration industry, and has owned and operated Apex Furniture Refinishing since 2009.

Q: What types of furniture do you specialize in restoring or refinishing?
We work with all types of interior wood furniture, both antique and modern. This includes tables, chairs, cabinets, and more. We also work with leather and upholstered pieces.

Q: Do you offer custom furniture building services?
While we don’t offer full custom furniture building, we can recreate missing or damaged parts of antique furniture as part of a restoration project.

Q: Are there any items or materials you do not work with?
We generally focus on wood, leather, and upholstered furniture. If you have an unusual item or material, please contact us to discuss whether it’s something we can accommodate.

Service-Specific Questions

Furniture Restoration

Q: What is the process for restoring antique or damaged furniture?
We start by evaluating the condition of the piece and discussing your goals for restoration. This may include paint stripping, re-staining, structural repairs, part replacements, or upholstery work. Each restoration is tailored to preserve the character and integrity of the furniture.

Q: Can you repair furniture that has been water-damaged, burned, or broken?
In many cases, yes. We can often restore smoke-damaged or pet chewed/scratched furniture, and we may be able to repair water or fire damage depending on the severity. For fully burned items, replacement parts may be crafted as needed. We’ll need to inspect the piece first to assess whether it’s restorable.

Q: Do you offer on-site restoration services, or is all work done at your facility?
All restoration work is performed in our shop. We do not offer on-site services.

Q: How do you handle insurance or moving claims related to furniture damage?
We can provide detailed estimates for insurance claims. To proceed, we’ll need the claim number and contact information for your insurance adjuster. Please note that there may be an additional charge for insurance-related documentation and communication.

Q: What types of furniture pieces do you commonly restore?
We frequently work on chairs, tables, cabinets, dressers, headboards, and antique heirloom pieces. We also restore wicker and bamboo chairs and upholstered furniture.

Q: Do you provide estimates for furniture restoration, and what information is needed?
Yes. To provide an accurate estimate, we just need a photo of the piece and its approximate dimensions. Additional details like material and condition can also be helpful.

Paint Stripping

Q: What types of items can you strip paint from?
We can strip paint from a wide range of items, including doors, mantels, baseboards, moldings, and furniture. If you’re unsure whether an item is eligible, feel free to ask.

Q: What is the typical turnaround time for paint stripping services?
Turnaround time varies depending on the item and the type of paint used. Some pieces require multiple rounds of soaking and scrubbing. We’re happy to work with your timeline when possible and will provide an estimated timeframe during the quote process.

Q: Do you offer on-site paint stripping, or must items be brought to your workshop?
All paint stripping is performed at our workshop. We do not offer on-site stripping services.

Q: What information do you need to provide an estimate for paint stripping services?
Please send us a photo of the item along with its dimensions. That’s all we need to get started on an estimate.

Q: Can you assist with projects that were started as DIY but need professional help?
Absolutely. If your project didn’t go as planned, we’re happy to step in and help finish it professionally.

Upholstery

Q: What is your process for reupholstering furniture?
Each project begins with an assessment of the piece’s condition. You’ll provide the fabric (COM – Customer’s Own Material), and we’ll estimate how much is needed. We’ll also evaluate whether any internal materials like stuffing or foam need to be replaced.

Q: Do you replace all materials during reupholstery, or reuse existing ones?
It depends on the condition of the existing materials. If the foam or padding is still in good shape, we may reuse it. Otherwise, we’ll recommend replacing it and inform you before proceeding.

Q: Can you upholster antique or heirloom furniture pieces?
Yes, we have extensive experience working with antique and heirloom pieces and treat each one with the care and craftsmanship it deserves.

Q: Do you offer custom upholstery services, including fabric selection and design?
We typically work with customer-provided fabric. However, we can refer you to trusted vendors for fabric selection and design advice if needed.

Q: What types of cushions and padding options are available for reupholstery?
We offer a range of options including high-density foam, new cushion inserts, and down-feather materials (sourced from outside vendors).

Policies and Procedures

Q: What is your process for providing estimates and initiating a project?
Simply send us a photo and the dimensions of your piece, and we’ll provide an estimate. Once the project is approved, we’ll schedule your item into our production timeline.

Q: Do you require a deposit before starting work on a project?
Yes, we require a deposit (payable by check or Zelle) based on the estimate. The final balance is determined by the actual work completed and any additional services requested. The deposit will be deducted from the final invoice.

Q: What is your typical turnaround time for various services?
Turnaround time depends on the type of project and its complexity. We’ll give you an estimated completion date when we provide the quote.

Q: What are your payment terms and accepted methods of payment?
We accept payments via check or Zelle. Payment is due upon completion of the project unless otherwise arranged.

Q: Are there any preparations I need to make before bringing in my furniture?
Yes—if you’re bringing in cabinet doors for paint stripping, please remove any hardware (handles, hinges, etc.). We may offer a discount if the item is fully prepped before drop-off.

Q: Do you offer pickup and delivery services for furniture items?
Pickups and drop-offs are typically done at our shop. If transportation is needed, we can help arrange third-party delivery for an additional fee.

Q: What is your policy on cancellations or changes to scheduled services?
If you need to make changes to your project, please let us know before the final invoice is prepared. We’ll provide an updated estimate to reflect any changes.